Ordering Information
Why was my payment declined?
Credit cards and other payment methods can be declined for several reasons. One we see most often is an error in the “Bill To” address. You must be sure that the billing address on file for your payment method matches the billing address on your order.
You may also need to double check the credit card number and the CVV2 number of your card.
I changed my mind. Can I cancel my order?
You may cancel an order at any time before the order ships.
Contact us to cancel an order send us an online message we will be happy to help you.
Email: [email protected]
Order Status
Order Confirmation and Tracking Numbers
You will receive an order confirmation email within two hours of placing your order. This confirmation will give you the order number and indicate the total value of the merchandise.
You will also receive a shipping notification email when your order ships. For most orders, the shipping notification will include information on how to track your shipment.
If you deleted or never received any of these emails – or if you need help – please contact us.
Purchase History
If you have an Douglas Work Wear account, you can view your purchase history online. This helpful feature shows all recent online purchases and is a handy reference for items you may want to order again.
Don’t have an Douglas Work Wear account? Create one now! Your complete purchase history will be available immediately after you’ve made your first https://douglasworkwear.com/ purchase.
Backorders
If your item is out of stock at the time of purchase, you will be notified of the backorder and given an estimated in-stock date by email.
Backorders Shipping
To the US
Backordered items are shipped using the same service as the initial order. In most cases, you can expect delivery 2-5 business days after the item becomes available. Delivery might take longer for some items.